Your customers are reading reviews before they reach out to you. Make sure they leave a review after they work with you, telling the world how amazing you are!
Listen to the Conversation
Have a strategy in place to respond to customer reviews, good and bad. Even bad reviews are an opportunity to tell your side, maybe even apologize and ask for fogiveness!
A strategy to respond to negative reviews can mean the difference between turning a negative experience around vs. a negative review going viral.