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Avoiding Losing Retail Customers To Competitors As Economies Re-Open

Avoiding Losing Retail Customers To Competitors As Economies Re-OpenIf you don't do this, you're risking losing that customer and them going to a competitor because that competitor is giving them the reassurance and the information that they need to go ahead and buy whatever they're looking to purchase.Hey everyone, as things open up and more retail businesses are allowed to open and operate, it's important for you to properly educate and inform your customers on what's going on at your retail location. If you don't do this, you're risking losing that customer and them going to a competitor because that competitor is giving them the reassurance and the information that they need to go ahead and buy whatever they're looking to purchase.Some of the information that you need to provide to your clients or your customers includes, whether you're open or not. What kind of delivery delivery options do you have? Are you open just for curbside pickup or are you open for in-store visits? If you're open for in-store visits, what do your hours look like? Are they different from your regular hours?You need to clearly communicate that to your clients. For those of you that are offering curbside pickup, notifications are super important.Curbside Pickup NotificationsWhat do your notifications look like? Are you telling customers that they can expect their orders in a certain amount of days? Certain amount of hours? If not, you need to do that because people may not want to buy something if you have to wait a week or if they don't know how long they have to wait for something to come and be ready for curbside pickup or, delivery to their homes.Properly managing their expectations for curbside pickup and then notifying them on-time (example: order received, order being prepared, order ready for pickup, etc...) These are notifications that you need to be sending out on time, effectively and clearly so that there's no confusion on the customer side on what they can expect.In-Store VisitsIf you're open for in-store visits, let customers know what to expect. What has changed with your staff or what has changed in your retail location to make things safer and to comply with guidelines that are set out by the government?What You Expect from CustomersAt the same time, inform customers of what you expect of them when they visit your store. Do you want your customers to wear a mask when they come into your store? If so, provide them with this information so that they don't get surprised if they do show up at your store and find out, well, you need to wear a mask inside and "oops, I didn't bring a mask, what do I do now?"Ensure that you're informing them on what they need to do; things like, are you guys requiring people to be spaced out? Are there rules or paths they should follow when they navigate your aisles? All of this information needs to be conveyed to your customers. If your competitors beat you to it, those customers that are on Google looking to go buy whatever it is they're looking to buy are probably going to follow the path of least resistance and go to the business that's giving them the information that's answering their questions proactively.There's two areas where you need to focus on when you're considering conveying this information to people right now. Your website and your Google My Business profile listing.Make sure your website's up to date and make sure you log into Google My Business and update your COVID-19 note if you have one, update your store hours and any other notes that you have shared for people there, because a lot of people will bypass your website and just go to your Google Maps profile to find somewhere to buy something and just go from there.If you have any questions on how to do any of these things or want to talk a little bit more about what you can do to improve your customer experience in light of these changes that are happening, please feel free to drop a comment below or give me a call.

Posted by Sandbox Media on Thursday, May 28, 2020

Avoiding Losing Retail Customers To Competitors As Economies Re-Open

If you don’t do this, you’re risking losing that customer and them going to a competitor because that competitor is giving them the reassurance and the information that they need to go ahead and buy whatever they’re looking to purchase. Hey everyone, as things open up and more retail businesses are allowed to open and operate, it’s important for you to properly educate and inform your customers on what’s going … Read More

Do Better With Email Marketing By Avoiding These Mistakes

Do Better With Email Marketing By Avoiding These MistakesI’m seeing all sorts of email marketing campaigns circulating. Some good, some could use some help. Here’s some tips based on what we’re seeing.Today, I want to talk about some of the email campaigns I'm seeing going from some businesses and offer some perspective and some suggestions on how you can do better with email right now in light of what's going on in the world. They look like an email blastOne of the things that really caught my attention was some businesses are sending out these emails that look very obvious that they're just bulk email blasts. They're just very generic.There’s no contextThere's nothing in the messaging that shows that they're really aware of anything that's going on right now in the world. It's just business as usual. They're sending out this email, these emails that are not personalized at all. The content isn't relevant with the present situation. The worst thing is they're sending them out too often and they're repetitive.Do it wrong and people will tune you out, or even unsubscribe!If you're getting emails from a business that are repetitive and don't make sense to you and don't really feel relevant or important right now, you're probably just going to delete them. If you keep getting them, you might actually end up unsubscribing or blocking the sender altogether. On the business side, that's a big, big loss because you just lost a subscriber on your email list because you weren't doing things right. Start With PersonalizingSo here's some suggestions on how you can do email right during the pandemic, during the situation we're in right now. A suggestion, number one, keep your emails small and personalized. Segment Your ListIf you've got a big list, figure out a way to separate this list into logical groups that make sense and create a message that's going to be relevant to each group. You don't have to go too, too crazy with how you're personalizing, just changing a picture and changing a heading goes a long way.Promote The Right Products and ServicesIf you're promoting some products, figure out which products that the people in the group will actually be interested in will go a long way in actually catching someone's attention when they receive your email right now rather than just kind of drowning in the noise and getting read and deleted and so on. Small campaigns that are hyper-personalized. People Are Distracted Right NowWe have to remember that a lot of people are working from home right now. Great! Because they have more time to read your emails and surf the net. Not great because they're also at home, very likely with their families, their spouses and their children. This means distractions are at an all-time high. If someone's interacting with your website or an email, it's more likely right now that they'll drop off because they get distracted by something else that's happening at home, whether they're working from home or are living with family members.Adjust To The CircumstancesWe need to adapt and adjust knowing that people are distracted right now and they may not actually follow through and complete that customer journey at the rate that we initially thought of when we planned our campaigns. Be Smart with SendingWhat you can do is you can adjust the sending frequency of your campaigns depending on how people are interacting. For example, if you notice somebody clicked on an email and went to your website but didn't follow through, they might be a good person for you to re-engage with a couple of days later to touch base with because they know, you know that the action took an interest with you. Follow Up with Abandoned Cart OwnersAnother thing that's a really good tool if you're in e-commerce, abandoned cart emails. People are adding stuff to their carts, getting distracted and not completing the purchase. So by leveraging an abandoned cart email, you can send an email to this person and say something like "Hey sir. Or Hey ma'am, we noticed you added this product to your cart, but you weren't able to complete your purchase, can I help you get it done?" It shows that you're being personal in a world right now that is losing its personal touch because we're all at home with many stores closed. Reach out to people with some abandoned cart emails to help them get through any obstacle they may have had checking out. Maybe they're new to making online purchases, maybe they got distracted and they just needed a reminder. These abandoned cart recovery emails can be a great way to try to get somebody to complete that transaction that stopped when they got distracted. How To Get Email Addresses EarlyOne challenge that you may have is many eCommerce sites ask for that email address when people are checking out. So people add a bunch of things to their cart but nobody asks for that email address until they hit the checkout button when you're asking for payment information cause that's when it logically makes sense. The problem with that approach is you don't capture the email address of a person until they actually are about to pay and complete the purchase. Which means you're going to have a huge chunk of people that had stuff in their carts but you can't engage with because you don't know what their email address is.Some Ideas – Add a Fun Game Paired with an OfferI've got two ideas you can use to alleviate that problem. One is just implement something that asks for an email address right when they hit the add to cart button, make it sound fun and informal so that it doesn't look sleazy or look pushy. Try to make it fun or a funny interaction for them to give you their email address. Another thing you can do is use some form of gamification, right? A lot of sites are using some kind of discount spinning wheel or a promotional offer when people get to their website. I'm sure you've seen these before, you'll get to a website and like this wheel of fortune style wheel will pop up and say, slide this wheel to get your discount. Just give us your email address and there's a bunch of cash discounts or percentage discounts or whatever offers that they have gets people excited and gets their guard down so that they're excited to give you their email letters since they want that discount! Not only have you gotten their email address, you've now given them a discount. That kind of builds a little bit of sense of urgency in that they want to take advantage of this and they're more likely to complete that purchase. So those are two ways you can increase the amount or increase how early you get that email address from people so you can recover or try to recover that sale with an abandoned cart recovery email.Let's all remember that everything is different right now. People's priorities are different. People are consuming content online differently. And our email marketing campaigns need to adjust so that we're able to do the best we can in terms of meeting our business objectives. But more importantly, maintaining or improving that relationship, that loyalty and that trust that we've worked so hard to build with the clients in our email lists to date. So I hope you're able to get gain some insight from this tip and implement something in your business. If you need some help and want to just discuss some ideas, feel free to drop a comment below. I'd love to chat about it some more.

Posted by Sandbox Media on Tuesday, April 21, 2020

Do Better With Email Marketing By Avoiding These Mistakes

I’m seeing all sorts of email marketing campaigns circulating.  Some good, some could use some help.  Here’s some tips based on what we’re seeing. Today, I want to talk about some of the email campaigns I’m seeing going from some businesses and offer some perspective and some suggestions on how you can do better with email right now in light of what’s going on in the world. They look like … Read More

Free Email Marketing Now Available For Your Shopify Online Store

Free Email Marketing Now Available For Your Shopify Online StoreIf you have an eCommerce store and have been looking to start using email marketing to boost sales, here’s an opportunity! Shopify store owners can use Shopify Email for free til October 1st.If you're selling online using Shopify, then Shopify has some great news for you. Shopify just rolled out Shopify Email for free across their platform for everyone that's using Shopify right now for their online store. This is great for if you're looking to get into some email marketing, What is Shopify EmailWhat Shopify Email will let you do is create email marketing campaigns natively within Shopify's marketing toolkit. You'll be able to customize your emails, embed your products in your email campaigns, and it's a solution that's going to integrate very well with Shopify.Shopify Email ReportingThey've even covered reporting through their Analytics portal. You can get data such as your open rates and your click-thru rates to see how your email campaigns are performing. Shopify Email Free Until October 1stYou have to remember that this free service is only offered until October 1st. After October 1st, I believe they're going to be limiting Shopify stores to 2,500 free emails per month after which you'll have to pay a fee to send out more emails using their platform.Not a Substitute for Marketing AutomationI want to emphasize that this is not a substitute for marketing automation. It doesn't offer some of the complex capabilities that you can leverage when you're using an automation platform such as Active Campaign, for example.It's definitely great for those businesses that are in the eCommerce space, looking to get their feet wet with some email marketing. I encourage you all to check it out today. Visit your Shopify admin portal and enable Shopify Email. Hope you have some good luck with it. If you have any questions on how to get an email marketing campaign set up within Shopify for your online store, feel free to drop a comment below.

Posted by Sandbox Media on Friday, April 17, 2020

Free Email Marketing Now Available For Your Shopify Online Store

If you have an eCommerce store and have been looking to start using email marketing to boost sales, here’s an opportunity! Shopify store owners can use Shopify Email for free til October 1st. If you’re selling online using Shopify, then Shopify has some great news for you. Shopify just rolled out Shopify Email for free across their platform for everyone that’s using Shopify right now for their online store. This … Read More

3 Items to Consider Before Starting With Facebook Ads

If you're considering running a Facebook Ad campaign for your business, I want to share 3 key items you need to consider before you start any Facebook Ads campaign.

Posted by Sandbox Media on Sunday, March 8, 2020

3 Items to Consider Before Starting With Facebook Ads

If you’re considering running a Facebook ad campaign for your business, I want to share three key items you need to consider before you start doing that. The first thing is establishing some measurable goals. What I mean measurable is rather than saying, okay, I want to get more people to come to my website or wanting to get more people to buy my product, think about how you can … Read More

Getting Started With Writing Your About Us Page

The About Us page gives our clients the most difficulty when they're trying to figure out how to go about putting together some content about their business. So I want to share a couple of pointers that are going to hopefully help you out.

Posted by Sandbox Media on Thursday, March 5, 2020

Getting Started With Writing Your About Us Page

What if there was a way that your ads could target people that are actually interested in your product category before they even hit your website? Well today I want to talk to you about some ways that you can do that. It all has to do with Google and Facebook’s ability to let you target people based on intent and interest. Your About page. This is the page that … Read More

Top 5 Things You Can Do To Optimize Your Website Menu

Here are 5 essential items your website menu better be doing in order to get the most out of every visit.

Posted by Sandbox Media on Thursday, February 27, 2020

Top 5 Things You Can Do To Optimize Your Website Menu.

Here are the top five items I think are super crucial to a website menu or navigation that’s going to be effective in getting people to where they want to go. Now, when you’re laying out the menu or navigation structure for your website, you want to make sure you understand and are aware of the goal, right? And it’s to get the people that are coming to your website … Read More

Top 10 Automated Marketing Solutions for 2020

Are you wondering how digital marketing automation can work for you? Here are the top ten automated marketing solutions for 2020 and beyond! Marketing is a crucial part of your business. Yet as consumer behavior changes, more time may be required to study them to serve the right ads and get the desired results. This may take time when done manually but by deploying automated marketing solutions, it may help … Read More

Digital Word-of-Mouth: Why Your Business Needs a Strong Social Media Presence

If you’re not taking advantage of the marketing power of social media, you’re missing out. Learn why you need a social media presence for your business. Social media has handed companies a perfect way to connect with their audience on a silver platter. Where once you had to come up with memorable ads with few ways to measure their effectiveness, you can now speak directly to the people who matter. A … Read More

PEOPLE, ROLES & DEPARTMENTS -SECURING YOUR WEBSITE

User permissions and how you can secure your website to make sure nothing goes wrong, such as anything unexpected from happening. That could be from an employee going in somewhere where they shouldn’t be or a malicious user exploiting a vulnerability to try to wreak havoc on your business. So for the first angle, which is employee permissions, what you need to do is figure out the different types of … Read More

Content Marketing Ideas That Are Sure to Lead to Conversions

High-quality content is necessary, but you also must know how to use it. Check out these content marketing ideas that are sure to lead to conversions. Did you know that there are more than 1 million small and medium businesses in Canada? Because of this, you’re up against a lot of competition if you own a company. For this reason, it’s a good idea to do whatever you can to stand out … Read More

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